Privacy Policy

1. Who we are

Prime Digital Labs is a software development agency registered in France.

• Registered address: 101 Rue André Marquès, 30000 Nîmes, France
• SIREN/SIRET: 902 461 873 00018
• VAT number: FR07 902461873
• Contact email: support@primedigitallabs.com
• Contact phone: +33 6 73 51 34 27
• Website: primedigitallabs.com

Prime Digital Labs is the data controller for personal data collected through this website. Questions about this policy or your personal data should be addressed to support@primedigitallabs.com.

2. What data we collect and why

We collect personal data only when you voluntarily provide it or when it is technically necessary to deliver this website.

2.1 Contact form

When you submit the contact form, we collect: your name, email address, company name (optional), project type selection, and message content. Purpose: to respond to your enquiry. Legal basis: legitimate interest (Article 6(1)(f) GDPR). Retention: 24 months from date of submission.

2.2 Analytics (Google Analytics 4)

We use Google Analytics 4 (GA4) to understand how visitors use this site. GA4 is loaded only after you provide explicit consent via our cookie consent banner. If you refuse consent, no GA4 scripts are loaded and no analytics data is collected about your visit. Purpose: website performance measurement. Legal basis: consent (Article 6(1)(a) GDPR). Retention: 14 months.

2.3 Essential cookies

This site sets a small number of technically essential cookies required for the site to function correctly (e.g., cookie consent preference record, session state). These are not used for tracking or advertising. They cannot be disabled.

2.4 Server logs

Our hosting provider maintains standard access logs (IP address, request timestamp, URL, response code, user agent). Logs are retained for 30 days for security and diagnostic purposes. We do not use server logs to identify individual visitors.

3. How we use your data

We use your data only for the purposes stated above. We do not sell, rent, or share your personal data with third parties except as described in section 4. We do not use your data for automated decision-making or profiling.

4. Who has access to your data

4.1 Within Prime Digital Labs: Team members who handle client enquiries and website operations.

4.2 Service providers (processors): Google Analytics (analytics — see §2.2). Hosting provider: OVH SAS — 2 rue Kellermann, 59100 Roubaix, France. All processors are contractually bound to process data only as instructed.

4.3 Legal obligations: We may disclose personal data when required by law or by a lawful order of a French or EU court or authority.

5. International data transfers

Where personal data is transferred outside the European Economic Area (EEA) — for example, to Google's infrastructure in the United States — we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission (Article 46 GDPR).

6. Your rights under GDPR

• • Right of access (Article 15): request a copy of the personal data we hold about you.
• • Right to rectification (Article 16): request correction of inaccurate data.
• • Right to erasure (Article 17): request deletion of your data, subject to our legal retention obligations.
• • Right to restriction of processing (Article 18): request that we limit how we use your data.
• • Right to data portability (Article 20): receive your data in a structured, machine-readable format.
• • Right to object (Article 21): object to processing based on legitimate interest.
• • Right to withdraw consent (Article 7(3)): use the 'Manage cookie preferences' link in the footer to withdraw analytics consent at any time.

To exercise any of these rights, email support@primedigitallabs.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the CNIL: www.cnil.fr — 3, Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, or destruction. Measures include: HTTPS-only connections, access controls, and regular security reviews.

8. Links to third-party sites

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes.

10. Mentions légales

In accordance with Article 6 of French law n° 2004-575 of 21 June 2004 (LCEN), the following information is provided:

• Publisher (Éditeur): Prime Digital Labs, 101 Rue André Marquès, 30000 Nîmes, France
• SIREN/SIRET : 902 461 873 00018 (SIRET) · 902 461 873 (SIREN)
• Intra-community VAT : FR07 902461873
• E-mail : support@primedigitallabs.com · Phone : +33 6 73 51 34 27
• Publication Director (Directeur de la publication): Julien Marchand, Président
• Hosting provider (Hébergeur): OVH SAS — 2 rue Kellermann, 59100 Roubaix, France — +33 9 72 10 10 07 — ovhcloud.com
• Design and development: Prime Digital Labs — primedigitallabs.com